Santoshi Stone

Shipping & Delivery

Overview

How We Ship

At Santoshi Stone, we manage the full logistics chain — from our factory in Budhpura, Dist. Bundi, Rajasthan to your destination, anywhere in the world. All road transport, port coordination, freight booking, and export documentation is handled in-house.

We ship primarily through Kandla Port and Mundra Port in Gujarat — two of India's best-connected ports for natural stone exports to Europe, the Americas, Australia, and the Middle East.

Shipping Options

Available Modes

Mode	Best For	Details
FCL Sea Freight	Large orders	20ft & 40ft full containers. Most cost-effective for bulk shipments.
LCL Sea Freight	Medium orders	Groupage / consolidation for smaller quantities. Flexible and competitive.
Air Freight	Samples & urgent	Fast delivery for sample orders. Higher cost — suitable for small quantities.
Domestic Road	India delivery	Factory-to-site or factory-to-port by truck. Managed directly by our team.

Shipping Terms

Incoterms Available

Term	Full Name	What It Means
FOB	Free on Board	We load at the Indian port. You arrange international freight from there.
CIF	Cost, Insurance & Freight	We cover goods cost, sea freight, and marine insurance to your port.
C&F	Cost & Freight	We cover goods and freight. Buyer arranges insurance separately.
EXW	Ex-Works	Goods ready at our Budhpura factory. Buyer handles all transport.

Not sure which term suits your requirement? Email us at info@santoshistone.com and we will recommend the best option based on your location and order size.

Timeline

Typical Lead Times

Stage	Estimated Time
Order confirmation to production start	2 – 3 business days
Production & QC (standard order)	10 – 20 days
Packaging & loading	3 – 5 days
Sea freight to Europe / Australia	18 – 28 days
Sea freight to Middle East / SE Asia	8 – 15 days
Sea freight to USA / Canada	22 – 35 days

Lead times may vary based on order size, stone type, finish, and port congestion. Exact timelines are confirmed at the time of order.

Order Updates

You Are Never Left Wondering

We provide proactive updates at every key milestone — production complete, QC approved, packed, loaded, and on the water. You will always know exactly where your order is.

Once the shipment is on board, we share the Bill of Lading, Packing List, Commercial Invoice, and all other required export documents promptly so your customs clearance is never delayed on our account.

Important Notes

Please Note

Natural Variation: Natural stone is a product of nature. Minor variation in colour and texture between batches is normal and not a defect. We always recommend ordering samples before placing large orders.

Import Duties: Any customs duties, import taxes, or port handling charges at the destination are the buyer's responsibility, unless otherwise agreed in writing.

Damage in Transit: All shipments are packed to international standards. In the rare event of transit damage, please document it at the time of receipt and contact us within 48 hours with photographs.

Custom Orders: Lead times for custom sizes, special finishes, or large-volume orders may differ. These will be confirmed individually at the time of quotation.